17 min read

Newsletter: Vol. 1, No. 2

Convey Team Jul 3, 2024 4:04:01 PM

Newsletter

Compliance Corner

Compliance Week 2024 Wrap-Up: Highlighting Ethics & Engagement

We successfully concluded our annual Compliance Week event from June 24th to June 28th, 2024, themed "Do the Right Thing" – 80’s theme. We extend our gratitude to each of you for your active participation and enthusiasm throughout the week. Your commitment to upholding our ethical standards is truly commendable.

Key Highlights of Compliance Week 2024:

Special Message from our CEO:
We were honored to have CEO Dan Finke kick off Compliance Week with a special video message. If you haven't had a chance to watch it yet, you can still view it here. Your engagement with Dan's message underscores our collective dedication to compliance excellence.

Events and Activities:
Throughout the week, we enjoyed a variety of events and activities designed to enhance our understanding of compliance while having fun. If you missed any details, you can review them on Pulse by clicking on Compliance Week 2024.

Cigna and Convey at AEP- 2024 Compliance Week_edited

Compliance Team Manila- 2024 Compliance Week_edited

2024 Annual Compliance Training: Remember, the deadline for completing the training is July 24. Diligence in completing this training is vital as we continue to uphold our high standards.

Why Compliance Matters:

Compliance is not just about following rules; it’s about fostering a culture of integrity and accountability. Your active participation during Compliance Week demonstrated our shared commitment to maintaining these principles across our organization.

How to Stay Involved:

Stay Informed: Continue to check email for updates and important compliance messages.

Engage: Keep the momentum going by participating in ongoing activities and discussions related to compliance.

Sincerely,

Deborah Johnson
Deb Johnson, MS, MHA, PhD, CHC
V.P., Chief Compliance and Privacy Officer

Product Updates

New Initiatives
Highlighting AI

The Point Solutions team has enthusiastically adopted AI technology! The newly implemented internal Convey AIChat tool has significantly enhanced quality and efficiency, enabling the team to accomplish more in less time. Developers estimate a time savings of 4-8 hours per week, as the AI Chat tool adeptly handles laborious and routine tasks, swiftly generating proof of concepts and simple tools. Noteworthy applications include:

Uploading a table of test scenarios for a specific feature and requesting verification that the code covers all scenarios. A discrepancy was identified, enabling the engineer to rectify the issue and ensure alignment with all scenarios.
Uploading existing code and requesting an explanation of its functionality. The generated response often serves as documentation for that code segment!
Uploading code and requesting the creation of a unit test. While some cleanup may be necessary, this feature eliminates the need to write boilerplate code, saving valuable time.
Developing a console application to validate the specifications of a test CMS data file.

As a team, we are actively embracing these new tools to enhance our skills and productivity as engineers!

New Initiatives
Introducing Auto-Ship Orders for SBA OTC

In Q4, OTC will launch a pilot to begin offering members the option to pre-schedule individual orders or set up an auto-shipment of orders for the full benefit year. Scheduled and auto-ship orders provide our members with an additional value added benefit they’ve been asking for. This gives members more control when placing orders without having to remember to contact us each period. Future phases will include expanding this offer to all of our clients and making the option available for members to self-service through our web portal and mobile app.

Meet our New Shipping Partner

May 1, 2024 we began shipping our OTC product orders through Medline to help us achieve faster shipping times, optimize inventory management and increase our overall efficiency. We have launched the first two phases and completed this transition on June 5 with the migration of Cigna shipments.

Product Support

Pareto Intelligence Production & Implementation Support Team May Recap

May was a blast and this team has been very busy addressing various production issues, we had 7 releases total, one of which was a huge undertake, a code refactor of our ACA product performed within 2 weeks by Ethan Spalding & Dale Robey that allowed us to process our biggest client in the SQL server. Other releases were also very impactful, shoutouts go to the whole team: Ethan Spalding, Kate Velb, Vince Payne, Jean Becker & Olga Cissa. A new team member has joined our team, Tom Field, we are very excited to welcome him.

APA PMG

Inside Our Product Management Team: Bridging Clients, Tech, and Business

At the heart of our company’s success is a vibrant and dynamic Product Management team. This team tirelessly works to connect the dots between our clients, technical teams, and business operations, ensuring that every requirement is met and each stakeholder is satisfied. Today, we’re excited to introduce you to the faces behind the magic and shed some light on their roles and contributions.

Our Role in the Software Development Lifecycle (SDLC)

Our product management team plays a pivotal role in the Software Development Lifecycle (SDLC). Starting from the prioritization of the product backlog, we maintain a roadmap that aligns with key stakeholders' expectations. We meticulously gather business requirements, groom them for clarity, and work closely with our development teams to ensure smooth releases of new features. This process keeps us in constant communication with clients, technical experts, and business leaders to make sure we are all moving in the right direction.

Meet the Team

Our Product Management team is a group of dedicated professionals working in sync to bridge the gap between clients, technical teams, and business operations. They ensure that our products not only meet but exceed the expectations of all our stakeholders. Whether it's through defining strategy, managing product lifecycles, analyzing requirements, creating documentation, or coordinating projects, this team is at the core of our success.

Director of Product Management

David leads the charge in defining and communicating our company's product strategy. He acts as a crucial bridge between product teams, client managers, project managers, and operational stakeholders. David ensures seamless coordination across multiple product lines, overseeing the implementation of new functionalities, and making sure everything proceeds smoothly across the board. His role is pivotal in aligning various teams towards our shared goals and keeping everyone on track.

Product Managers

Our dedicated Product Managers are the visionaries aligning our products with the company's strategic goals. They are responsible for innovating and adapting our products to meet market demands and seize new opportunities. Ana, Ramonita, and Madhavan maintain deep technical knowledge of our product lines, manage the product backlog, and ensure our roadmaps reflect our organizational strategy. They also oversee the efforts of our Business Analysts and Technical Writers, ensuring that every aspect of the product lifecycle is meticulously planned and executed.

Business Analysts

Our Business Analysts are the detectives of the team, diving deep into our business functions to gather crucial information and assess output requirements. Abies, Gretchen, Sravya, Eswar, and Ken are instrumental in designing and documenting software solutions, analyzing requirements, and creating workflow diagrams. They work closely with various stakeholders to identify problems and recommend improved procedures, ensuring that our solutions meet the highest standards and our products deliver maximum value.

Technical Writers

Nancy and Valeria are our wordsmiths who transform complex technical concepts into clear, concise documentation. They create user guides, manuals, and other resources that help our clients and teams understand and effectively use our products. Their work is crucial in ensuring that all our technical communications are easy to understand and accessible to everyone.

IT Project Coordinator

Wilma is the linchpin in our project coordination efforts. She manages timelines, coordinates tasks for various activities and recurring deliverables, and ensures that all items move forward smoothly and efficiently. Wilma’s role is essential in keeping the team organized and task on schedule in addition to direct Manila Human Resource community employee initiatives.

We’re proud to have such a talented group of individuals leading our product management efforts and driving our company forward. Stay tuned for more updates as we continue to innovate and grow!

Operations

Engineering Operations

Team Member Highlights

Vince Payne of the Engineering Operations Team at Pareto won the Employee Recognition Award for outstanding performance in helping to meet our 2024 objectives.

SBA Development Team
Major Deployments

Medline Integration

We have completed migration of all the Convey clients to Medline for order fulfillments with Cigna being the last client that went live with Medline in June. Clients were migrated to Medline in three phases during end of April, mid-May and June. So far, we haven’t encountered any major issues with overall integration between the two companies and order fulfillment has been progressing relatively smoothly.

MetroPlus Rewards & Incentives (R&I)

We went live with MetroPlus as our first R&I only client during Q1. Over the last few months, we have been working very closely with MetroPlus as well as InComm in order to look for opportunities to make our R&I program more robust and user friendly. During May, we deployed several new enhancements to the R&I program and considering a few more enhancement for Q3.

Major Initiatives

SBA team is working on several major initiatives such as Future Dated Orders, Process Improvements / Non-Utilizer population, .net upgrade, SQL Server upgrade, Delegated User Access, and Multi-factor Authentication to name a few. We will update you as we deploy these important product enhancements.

Deepika's Team

We released executive summaries in the MA hub Web Application and enabled for some of the Hub clients. Thanks to our product and engineering teams: Abby Tsui, Deepika Dua, Meredith O’Brien, and Anastasiya Kartuzova for enabling this feature and advisory team for their feedback and support.

Hiring & Talent Development

As we are hiring for engineering positions, we aim to bring on top talent willing to learn and contribute to our efforts. Thanks to Daniel Sorensen and Tom Tedesco for improving the technical interview process and diligently evaluating candidates through deep-dive discussions.

Welcome New Hires!

The Engineering Operations Team at Pareto warmly welcomes Tom Field and Jad Driggers as Data Engineers joining the production support team, and Matthew Quintana as a new Software Engineer. Welcome aboard, everyone!

Operational Support

Workforce Management

Continuous intense planning process for all the WFM Planners and Junior Planners as we prepare for the next peak for SBA and APA.
Initial ramp plan being finalized so we can share it sooner for all the departments to prepare.
Convey-wide staff planning and hiring meeting (AEP touchpoint) to be scheduled in early July
Q1 Top Workforce Management Performers. Congratulations and we appreciate you!!

Top Planner:

Alma Mara

Top Junior Planner:

Marie Chris Campo

Top Real Time Analyst:

Marleen Clavio

Workforce Management Goes to Tagaytay

Another successful annual team building event despite the rainy weather. WFM spent a day of catching up as most work from home, and engaging activities to hone our team collaboration and everyone’s inclusivity within the team.

Operational Training, Quality, and Planning

Revamp and redevelopment of New Hire Training Curriculum for both APA and SBA in progress incorporating more interactive activities for both face to face and virtual training.
Whole day brainstorming session with APA operational training team to prepare for this season’s training and reestablish this year’s goal of delivery best of class training resulting to best in class operations team members.

Great job to Daniela Gutierrez for ranking Top 1 on Training Survey Results!
Delivered the Quality Roadshow to all Cigna PDP staff and fully implemented the new balanced quality scorecard effective May 1.
Non-call Quality Program being assessed for revamp, more to come soon!

Project Management Office (PMO) & Professional Services

Intranet Site Revamp Initiative

We are excited to announce that we are currently reevaluating and exploring our options to introduce a revamped intranet site. This dedicated space will allow for easier communication, collaboration, and sharing of information across the organization. Our goal is to create a user-friendly, efficient, and engaging platform that enhances our internal communication and supports our organizational goals. The initiative is being led by our PMO in collaboration with our Communications Committee, and we are considering all options to ensure we select the best platform to meet our needs. Our team is hard at work conducting an in-depth analysis, reviewing various intranet solutions, and gathering feedback from different departments to secure approval for the project.

Here are some key features and benefits we are looking to include in the new intranet site:

Centralized Information Hub: A single location for all important documents, policies, and announcements, making it easy for employees to find and access the information they need.
Enhanced Collaboration Tools: Features such as discussion forums and team workspaces.
Improved Communication Channels: Integrated messaging and notification systems to keep everyone informed and connected, ensuring that important updates reach all employees promptly.
Social Features: Interactive elements such as blogs, and employee recognition programs to foster a sense of community and engagement within the organization.
Mobile Accessibility: A mobile-friendly design to ensure that employees can access the intranet and stay connected, even when they are on the go.

We understand the importance of having an effective intranet site that supports our daily operations and fosters a connected work environment.

We are committed to keeping you all informed about our progress and the final decision on the platform for this new intranet site.

Stay tuned for more updates!

Project Management Office Relaunch

The enterprise Project Management Office (PMO) relaunch kicked off at the PMO summit earlier this year where PMO team members met to review lessons learned from the previous year and strategize on methods to achieve the goals for the PMO 2024 and onward. Coming out of the summit, the team focused on key deliverables:

Documenting and implementing a project intake process including subcommittees
Standardizing project management tools
Standardizing project management templates
Develop the Convey enterprise PMO playbook

Project Intake and Subcommittees

A successful PMO focuses on projects that are aligned with organizational goals. In order to ensure resources and funds are being properly allocated to the right projects, the PMO is introducing a streamlined project intake process that will provide visibility and formality to project requests and approvals. Initiatives will be tracked from ideation and will go through the project approval cycle that will include reviews by the appropriate subcommittee and if necessary, the Steering Committee. The four subcommittees will be managed by members of the PMO and include business owners as subcommittee members.

IT Architecture Committee - evaluates/manages projects pertaining to Convey’s technology infrastructure i.e. networking, telecom, software, and cloud services
APA, SBA, and Point Solutions Committee - evaluates/manages projects submitted to support the products and services offered to Convey’s clients
Pareto Intelligence Committee – evaluates/manages projects concerning complex healthcare data, delivering actionable insights to improve financial performance and ensure compliance
Corporate Committee – evaluates/manages projects concerning Convey’s corporate administration

Standardization

A major theme identified in the strategizing sessions was the need for standardization. Standard project management templates were created to ensure consistency across all projects. Project managers will use Smartsheet to host the project intake form, project plans, and the portfolio dashboard which provides the executive leadership a comprehensive view of all projects and their health. Confluence will function as a repository for all project artifacts and will be accessible to all project team members.

All of these great initiatives have been documented in the enterprise PMO playbook to ensure consistency in the project management office.

The PMO team members have done a great job in implementing these new strategies and are looking forward to collaborating with stakeholders in future projects.

Welcome Nastassia Brown, Project Manager

As a seasoned PM I truly enjoy the multifaceted nature of my role. One of the most rewarding aspects is the opportunity to drive projects from inception to completion, seeing ideas transform into tangible results. Working with the diverse teams here at Convey has been the highlight of my time here. I appreciate the chance to collaborate with talented professionals from various disciplines in the business. I have deeply enjoyed in person interactions with everyone I have met personally as well. There is a common sense of genuine respect and comradery that has been fostered and I have been welcomed with it warmly. My immediate Team has been extremely supportive, and as we build out the PMO I am excited about it’s exponential growth and the positive impact it will have.

Outside of work I deeply enjoy trying new restaurants, traveling to different countries to explore cultures and their cuisines, cooking and creating recipes with my little sister, going to the beach, spending time with friends and family and volunteering with Feeding South Florida and the Salvation Army Angel Tree program during Christmas time. I also support a charity back home in Jamaica a friend of mine created called Gift of Love, aiding children and families in need.

Contact Center

Contact Center Performance

Our contact center team continues to obtain performance excellence by exceeding in all metrics. We are extremely proud of our team members and the leadership team for their contributions in making the month successful. A few key call outs during the month of May.

All health plans exceeded in key performance indicators
Average handle time was below the planned target and the lowest all year
Absenteeism was below the planned target
Schedule adherence exceeded performance at a 96%
Overall Quality Score exceeded performance for the month

Recognition Highlights

Jeremy Hight’s teams’ schedule adherence was a 99.5%
15 of our 17 supervisors had an individual team quality score exceeding the target
- 100% of our Offshore Supervisors including our Vendor Partners had an individual team quality score exceeding the target
- Convey Manila certificate ceremony picture

We know that it takes a lot of focus, dedication and constant communication to achieve this! Way to go, Team!

Cigna PDP

We launched the CSAT Survey mid-March which has shown tremendous success thus far, achieving an 88% resolution rate. We continue to work on ways to elevate and deliver of 5 Star member experience.

The new Balanced Quality Scorecard went in to effect on May 1. With our new scorecard, we are laser focused on the member’s experience redirecting our agents to deliver resolutions in a more interactive way.

Optum EGWP

Quality performance exceeded the 95% goal from Jan - May with an average of 99%. This continues to surpass expectations quarter over quarter.

Celebrating our Top 100% Team Members

Azemar, Emmanuel

Banzali Yvette

Cortez, Omar

Goodwin, D’Auvergne

Delgado, Wilfredo

Dodge

Katelynn

Dominquez, Raquel

Feneant, Fabienne

Johnson, Marvin

Lopez, Alveyro

March, Bernadette

Pascasio, Christian

Payne, Yaneka

Pierre, Jasmine

Rahman

Rojas, Fidel

Software Operations, Security, and Architecture (SOSA)

Synergizing Software Operations in Convey

DevOps, Security Testing, and AI-Driven Innovations

In our latest strides towards software excellence, we are thrilled to announce the seamless integration of three powerful pillars in our software development ecosystem: DevOps, Security Testing, and AI-Driven Innovations.

DevOps Excellence

Our team, Software Operations, Security and Architecture (SOSA) have successfully implemented Continuous Integration, Continuous Deployment and Release Management practices across Convey Software Services, streamlining our development processes for faster delivery, improved collaboration, and enhanced quality. By setting up robust pipelines and utilizing various DevOps tools, we are accelerating our software releases while ensuring scalability and efficiency.

Security Strengthening

Emphasizing the importance of security, we have implemented comprehensive security scans to identify application vulnerabilities promptly. Our reporting mechanism provides actionable insights to our application developers, enabling them to address issues effectively. This integrated approach ensures that security remains a top priority throughout our software development lifecycle.

AI-Powered Innovation

Empowering our Application Development Teams, we looking into introducing cutting-edge AI tools to enhance productivity and drive architectural innovations. By leveraging AI-driven solutions, our teams can optimize workflows, automate repetitive tasks, and unlock new possibilities in software development.

As we synergize these key components - DevOps, Security Testing, and AI-Driven Innovations - we are not only enhancing the efficiency and quality of our software operations but also reinforcing our commitment to innovation, security, and customer satisfaction. Together, we are shaping a future where technology and teamwork converge to drive success.

Stay tuned for more updates on how these initiatives are transforming our software landscape and propelling us towards greater heights of excellence!

SOSA start working with Pareto Team

Pareto Analytics Team, specializing in developing big data products using AWS Cloud, GitHub, and other cutting-edge technologies, has joined forces with Software Operations, Security, and Architecture (SOSA) to enhance their automation capabilities.

SOSA's primary objectives include learning and analyzing existing systems to provide support in aligning them with Convey Policies and industry best DevOps practices. In collaboration with Pareto, the focus lies on addressing the need for proper automation in Build and Delivery processes within the organization.

The combined efforts of SOSA and Pareto aim to further optimize software development operations by implementing efficient automation solutions, ensuring seamless integration, deployment, and release management. This partnership is geared towards fostering a culture of continuous improvement, scalability, and enhanced efficiency within Convey Software Services.

Facilities

New Miramar Mailroom Now Open!

The Mailroom, Facilities and IT Teams recently completed a smooth relocation of the mailroom in Miramar, Florida

Thanks and appreciation to Cigna and Convey team members that participated in the Cigna Part D CMS audit.

Fun Fact from the Mailroom Team

“One fun fact about us here in the mail room, there are so many different personalities here that it’s hard not to love us!"

The Numbers

Our mailroom processes over 7,000 pieces of incoming and outgoing mail daily.
We receive mail daily at three south Florida Post Offices.

The Equipment

High volume copiers
Advanced mail insertion machines
High speed scanners

The Documents

There are many different types of mail pieces processed daily including member disenrollment's, enrollments, payments, compliance correspondence, COB information, and many more.

The clients

We provide enhanced mail services to Cigna, Optum Rx, Medica, Blue Cross of Arizona, while also servicing our OTC benefit members.

Manila, Philippines Update

Events

Annual Fire and Earthquake Drill

In coordination with the building administration, we successfully participated and completed this year’s fire and earthquake drill. Thank you to our facilities team Manelsa Cuevas, Remir Zotomayor, Roxan Larracas, and Sam Ofiana for coordinating this with the building admin, and being the point person onsite.

Great job to the following employees that served as marshals leading their span

HR: Michael Capulong, Noel Esteves
Talent Acquisition: Rommel Yumang
SBA: Jude Guillen, Eunilaine Logmao, Carlo Orbeta
APA: Art Dagangon, Charles Bartolay
IT: Clarice Choy
Nurse on Duty Angel

Mother's Day in Manila

Shout-out email and appreciation wall for Mothers put up to celebrate all our mom employees and employees’ moms.

Pulse Points!

Huddle with your Country Head conducted to provide an opportunity for employees to have an open discussion, convey feedback, recommendations, and ask questions.

Thanks and appreciation to Cigna and Convey team members that participated in the Cigna Part D CMS audit.

Operational Training Team in Manila goes to La Union

Spending time outside the office to get to know each other better, share best practices, and get ready for the new busy season coming up.

Delivery of Leadership Training

7 Habits of Highly Effective People (Batch 2: June class) opened for 25 team members from management and individual contributors. Thank you once again, Ramon Dalde, for agreeing to facilitate this!

Celebrating 10 wonderful years with Convey (April to June)! Congratulations and more years to come!

Name	Job Title	Department
Alvarez, Jovito	Supervisor, Compliance Auditor	Compliance
Celebrado, Randy Xavier	Telecommunications Engineer, Level II	IT Operations
Del Mar, Charles Marvin	Workforce Analyst	Workforce Management
Del Rosario, Rizza	Business Analyst, Level I	Operations Management
Delgado, Judy	Reconciliation Analyst	Reconciliation Analysis
Guzman, Marivic	Billing Specialist	Premium Billing
Malig, Mylene	Billing Specialist	Premium Billing
Orcino, Joanne	Billing Specialist	Premium Billing
Villanueva, Steven	Software Operations Engineer	IT Development

Human Resources

Meeting of the Minds with an HR Collaboration: The US and Manila Teams Connect!

The inaugural HR Summit with both the USA and Manila HR teams converged on June 4-6, 2024, for an enriching experience. With a blend of in-person and virtual interactions, the summit fostered collaboration, shared insights, team building activities and making connections between the teams.

The virtual meeting on Day 1 kicked off with warm introductions, allowing team members to see each other and to put faces to names. The teams shared the functions in their respective HR Areas and shared fun facts and interesting stories about themselves to make the connections.

The Manila team took the first spotlight as they delved into their efficient ticket system through Top Desk. Using the system and leveraging data collected over the past quarter, they shared valuable insights on response time optimization which allows for faster response rates and ensuring inquiries were addressed promptly for benefits, leave applications and all other employee needs. The team also provided details on employee feedback within the system, which revealed that personalized responses and empathetic interactions significantly boosted overall satisfaction.

The USA HR Team embarked on a sun-kissed team building asdventure at Tigertail Lake Recreational Center in Dania Beach Florida. Against the backdrop of a lake and lush greenery, they delved into learning about the Five Dysfunctions of a Team, but focusing on the positive attributes: Trust, Managing Conflict, Commitment, Accountability and Results. With a combination of interactive group activities and discussions determined to transform challenges into triumphs.

The Strategy Sessions commenced on Day 2 with Department updates and brainstorming collaboration on the team initiatives, action plans and training/development initiatives and events for the team, as well as for overall organization for the remainder of the year.

2024 Initiatives and Campaigns:

Rollout out of a new Enterprise Wide Convey Handbook with ADP Attestation
ADP Data Campaign - A Self-Service Data Collection Project that allows team members to update all of the relevant employee and personal information in ADP which will optimize HR Process and Data Reporting
Welcome to HR Campaign (Meeting the HR Team)
- Rollout Dates:
  - July 16, 2024 – Compliance, Employee Relations & Engagement: Brace yourselves to meet the navigators of the HR maze.
  - July 23, 2024 - Talent Acquisition: Buckle up to meet the Talent Acquisition Trailblazers that unearth hidden gems in the talent landscape.
  - July 30, 2024 - Total Rewards: Mark your calendars to meet the Total Rewards Benefits Architects who promote health, wellness and review of a sustainable work/life balance as individual team members and our families!

HR Master Classes for Leaders:

August 13, 2024 - Talent Acquisition Webinar - Unveiling the Art of Interviewing
September 10, 2024 - Total Rewards Webinar - Navigating the Family and Medical Leave Act (FMLA) process
October 8, 2024 – HR Compliance & Employee Relations Webinar – Addressing Crucial Conversations and Coaching — Documenting records for consistency and follow-through

These webinars are not just about conversations—they are bridges to stronger relationships and empowered workplaces. Providing tools and tips to help Convey become the Employer of Choice.

The HR Summit concluded with individual team meetings to further enhance collaboration and address specific action steps and deliverables.

Stay tuned for more adventures as these HR trailblazers redefine collaboration and HR excellence!

A Marketing Moment

Shannon Rose, Content Marketing Specialist

Shannon Rose joined us this summer, at the end of May, as our new content marketing specialist.

She joins us with over a decade of marketing experience and a proven track record of crafting engaging content for 200+ brands spanning healthcare, technology, and higher education. Shannon is eager to learn and deliver results by creating content that effectively highlights the advantages of our technology and services that support health plan growth and member engagement goals.

Call for content

Once fully onboarded, Shannon will be creating fresh content for our product-focused initiatives. If you have a thought leadership content idea that would be a great addition to our website's insights (blog), social media postings, or even a webinar for healthcare professionals email us at branding_requests@conveyhs.com.

We cannot guarantee that all ideas will be published but we would love to hear from you, our experts out in the field. You never know if one idea could transform into a grander one!

Women's Summit

Celebrating the Success of Convey's 2nd Annual Women's Summit

Postively You

The women of Convey Health Solutions gathered for the 2nd Annual Women’s Summit from May 14-16, celebrating under the empowering theme “Positively You”. The event was a remarkable success, brimming with inspiring keynote speeches and enriching experiences.

This year, we were honored to have Tiffany Willis and Jason Murphy as our guest speakers. Their powerful messages set the tone for the summit, leaving everyone inspired and motivated.

In addition to the keynotes, the summit was an opportunity to hear from some of our own exceptional women leaders at Convey. A heartfelt thank you goes out to May Sumampong, Melissa Murray, Brigitte Nettesheim, Andria Quintana, Brooke Cottman, and Maria Delatorre for sharing your personal stories and wisdom. Your contributions made a profound impact on all attendees.

The women of Convey departed the summit with a renewed sense of positivity, having engaged in meaningful conversations, enjoyed refreshing networking opportunities, and strengthened our community bonds.

Thank you to everyone who participated and made this event unforgettable. We look forward to continuing this tradition of empowerment and connection in the years to come.

Book Club

Calendar of Events

Holidays & Events

Date	Event	Location
Aug. 21, 2024	Ninoy Aquino Day	Manila
Aug. 26, 2024	National Heroes Day	Manila

Culture & Wellness Events

Date	Event	Location
July	2024 Wellness Fair	Manila
July	7 Habits of Highly Effective People	Manila
July	Nutrition Month Celebration	Manila
July	Wellness Webinar Series	Manila
July	Q2 2024 Townhall & Performance Awards	Manila
Aug.	National Language Month Celebration	Manila

For any inquiries or feedback regarding the newsletter, please feel free to reach out via newsletter@conveyhs.com. Alternately, you can submit your responses directly to our feedback survey by clicking here. We welcome your input and look forward to hearing from you.

Take the survey now!